Refunds, Returns & Right of Withdrawal

In short

  • You have 14 days from delivery to return unopened packs, without giving a reason.
  • Opened packs cannot be returned, for hygiene and food safety reasons.
  • If a product arrives damaged or isn't what you ordered, we replace it or refund you at no cost to you.

Right of withdrawal

If you buy as a consumer, you can withdraw from your purchase within 14 days of the day you receive the products, without giving a reason (Articles 52 et seq. of the Italian Consumer Code, Legislative Decree 206/2005).

The right of withdrawal applies to intact packs with the seal unbroken. It does not apply to packs opened after delivery: they are sealed food products that cannot be returned once opened, for hygiene and health protection reasons (Article 59(e) of the Consumer Code).

How to withdraw

  1. Write to info@myholigrain.com within 14 days of delivery, with your order number and the products you want to return. You can use the form below, but you don't have to.
  2. Send the products back within 14 days of your message, to the address we give you. Return shipping costs are paid by you.

Refund

We refund the price of the returned products within 14 days of your message and, if you return the whole order, the standard delivery costs. We use the same payment method you used, at no cost to you. We may wait to refund until we receive the products or proof that you have sent them.

If you return only some packs from a box, we refund the matching share of the box price (for example, for 3 packs from a box of 8 at €24.90, we refund 3/8 of the price, i.e. €9.34).

Damaged or non-conforming products

If a product arrives damaged, spoiled in transit or different from what you ordered, write to info@myholigrain.com as soon as possible, with your order number and a photo. We send you a new product or refund you, at no cost to you. Your rights under the legal guarantee of conformity (Articles 128 et seq. of the Consumer Code) always apply.

Withdrawal form

To: Holi Grain S.R.L.S., Via al Piemonte 11/B, Leca, 17031 Albenga (SV), Italy, info@myholigrain.com

I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on … / received on …
Order number: …
Name: …
Address: …
Signature (only if this form is sent on paper): …
Date: …